March 16, 2020
To Our Orange Family,
It is with mixed emotion that we are letting you know we have decided to close all of our corporate-owned studios today, after each studio’s last scheduled class. We are also asking our franchisees to speak with their advisors to make a decision regarding their studios that considers the best interests of members, employees, their communities and the brand. Many of our franchisees have already made the decision to close.
The decision to close studios is not a decision we made lightly. We have taken significant precautions across our brand to keep our members and employees safe while continuing to offer our workouts, as many of our 1 million-plus members have asked us to do. However, as this situation continues to evolve rapidly, we believe that temporarily closing is the right thing to do. Our goal is to reopen March 31, 2020.
If you are a member of a corporate-owned studio or a franchise studio that has closed, your membership dues will be suspended immediately. This will happen automatically; you do not need to contact the studio. We are compiling a list of studio closures and will post that later tonight on our member hub and update it regularly. You can also contact your studio and check your studio’s social pages for information.
This is an uncertain time. While we don’t have all the answers, we are doing our best to balance providing the service you expect with the safety of our members and employees.
Our communities are strong. We will work to maintain those connections in the days and weeks ahead, and we will help keep you active with at-home workouts that will be available to you in the coming days. For the latest updates, visit our member hub.
Know that we are thinking of you and hoping you stay healthy and strong. We look forward to seeing you in the studio again soon.
David Long, Co-founder & CEO
David Carney, President
Up-to-date information regarding studio closures and reopening will be posted on each studio’s page. A full directory of our studios can be found here.
We appreciate your patience during this time and recommend watching your studio’s social media pages for updates.
If you are a member of a studio that is closed, your membership dues were immediately and automatically suspended, thus you do not need to contact or visit the studio. As a result of the suspension, you won’t lose any sessions, you won’t lose any remaining days in your membership cycle and you won’t be billed.
Any pre-booked classes were cancelled and credited back to your account.
Studios will be notifying members about their reopen date and ancillary dates concerning membership unfreeze dates in order to ensure that all members have the correct information concerning their memberships reactivation status/date and that such information aligns with each member’s intention to return to the studio.
Yes. Your recurring billing date will change based on how long your account was suspended. This modification ensures that you don’t lose any sessions or days from your most recent membership billing cycle. Please contact your local studio if you have questions regarding your new recurring billing date.
Members who are not ready to immediately return to the studio will have an option to re-freeze their membership for up to 3 months at no charge. Once your studio is projected to re-open, email communications will be sent to the email associated with your account with instructions on how to do so.
Contact your local studio in the event you need to extend your freeze.
We understand that some of our members may need to cancel their membership. Please contact your home studio for more information.
No. Members who call the studio within 8 hours of the class start time to cancel on account of illness or possible exposure to COVID-19 can do so without penalty.
Standard late cancel policies, including a late cancel fee or the forfeiture of a class, will apply to any members who either do not call the studio and either speak to a staff member or leave a message in advance or do not show for class.
Please also contact your local healthcare provider if you are experiencing any symptoms of COVID-19.
Members should arrive no more than 5 minutes prior to class start in order to limit the number of people in the studio at any given time.
If arriving earlier, you may be asked to wait outside or in your vehicle until entrance into the studio is permitted.
1. We’ll ask that you arrive no more than 5 minutes before class and avoid congregating in the lobby.
2. We’ll ask that you use one of our hand sanitizer dispensers, take your temperature using a temporal thermometer and to complete a verbal symptom checklist to identify symptoms outlined by the CDC before you walk into the lobby.
3. You may be required to wear a mask. Please see below for additional information on that topic.
4. We’ll ask that you only bring the bare essentials into the studio (e.g., your phone, keys, water bottle and towel) and leave anything else at home.
5. We’ll discontinue the use of equipment reservation cards. Instead, our staff will provide you with your station number.
Lockers must be reserved at check in with a Sales Associate t time of entry. Members will be advised to thoroughly wipe down the full locker/cubby before use, and again after use.
Members may take their phone and keys into the studio with them. Cell phone usage is never permitted in the studio.
Studios will be temporarily eliminating the use of showers, towel service and other amenities where applicable.
Classes will be held at limited capacity to allow for social distancing, and may be 45 minutes long to allow extra time for cleaning and disinfecting in between classes.
The following template design changes have been made to prioritize members' safety:
- Tornados are temporarily discontinued.
- Partner exercises, partner blocks and partner workouts have been temporarily discontinued.
- The frequency of switches has been reduced to minimize cross-contamination of equipment.
- Flexibility exercises that require members to sit or lie on the floor have been temporarily removed from templates.
As always, members should navigate classes at their own pace, backing off or pushing a little harder whenever they deem it necessary to do so.
Class schedules will be gradually released to help manage demand with limited capacity upon reopening.
Class schedules may differ slightly based on the changes implemented at the studio. Please make sure to continuously check your class schedule for the most up-to-date information.
Just because we can't meet in the studio, doesn't mean we aren't committed to helping you achieve More Life. We have developed at-home workouts for members to stay engaged! Every day we'll share a 30-minute workout showcasing some of your favorite coaches from around the world. These videos can be found in the Orangetheory Mobile App, Orangetheory.com, our YouTube Channel, Facebook, and Instagram.
The OTbeat Burn can be used for outside of studio workouts to track your heart rate and splat points using the Orangetheory App.
Clean studios have always been a priority at Orangetheory. Due to the current situation, studios are redoubling their daily cleaning efforts. Additionally, members are provided wipes after every block and reminded to wipe down all equipment used.
The health and safety of our members, staff and community is our top priority.In accordance with guidelines and recommendations from the CDC, EPA and national and local government mandates, we have implemented new policies and procedures for our in-studio experience. In addition to our cleaning protocols (e.g., our staff will be wearing PPE and disinfecting the studio with EPA-approved agents between classes), Orangetheory strongly urges that members in the United States wear masks while in studio. If your state or local government/public health agency requires use of facial masks, you are legally obligated to wear one.
Studio staff should be politely asking those appearing to be sick to leave the studio. We recommend that members do not work out if they are feeling ill, coughing, sneezing, running a fever or have shortness of breath.
Please consult your healthcare provider and consider skipping class if feeling ill, coughing, sneezing, running a fever or experiencing shortness of breath for your safety and the safety of those around you. Please contact your studio to be removed from upcoming booked classes. You will not be charged any cancellation fees.
Please contact your local healthcare provider if not feeling well including if you are experiencing symptoms of Coronavirus (COVID-19).