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Orangetheory Closing All Corporate-Owned
Studios Amid COVID-19 Pandemic

March 16, 2020

To Our Orange Family,

It is with mixed emotion that we are letting you know we have decided to close all of our corporate-owned studios today, after each studio’s last scheduled class. We are also asking our franchisees to speak with their advisors to make a decision regarding their studios that considers the best interests of members, employees, their communities and the brand. Many of our franchisees have already made the decision to close.

The decision to close studios is not a decision we made lightly. We have taken significant precautions across our brand to keep our members and employees safe while continuing to offer our workouts, as many of our 1 million-plus members have asked us to do. However, as this situation continues to evolve rapidly, we believe that temporarily closing is the right thing to do. Our goal is to reopen March 31, 2020.  

If you are a member of a corporate-owned studio or a franchise studio that has closed, your membership dues will be suspended immediately. This will happen automatically; you do not need to contact the studio. We are compiling a list of studio closures and will post that later tonight on our member hub and update it regularly. You can also contact your studio and check your studio’s social pages for information.

This is an uncertain time. While we don’t have all the answers, we are doing our best to balance providing the service you expect with the safety of our members and employees. 

Our communities are strong. We will work to maintain those connections in the days and weeks ahead, and we will help keep you active with at-home workouts that will be available to you in the coming days. For the latest updates, visit our member hub

Know that we are thinking of you and hoping you stay healthy and strong. We look forward to seeing you in the studio again soon.

Stay safe,

 

David Long, Co-founder & CEO                  

David Carney, President

COVID-19 FAQ

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    We are compiling a list of studio closures that will be posted on our member hub and updated regularly. You can also contact your studio and check your studio’s social media pages for information.

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    If you are a member of a studio that has closed, your membership dues will be immediately and automatically suspended, thus you do not need to contact or visit the studio. As a result of the suspension, you won’t lose any sessions, you won’t lose any remaining days in your membership cycle and you won’t be billed. 

     

    Any pre-booked classes will be cancelled and credited back to your account. 

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    Members should limit their cross-regional traffic during this time in an effort to decrease the likelihood of exposure to COVID-19.

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    We are developing at-home workouts for members to stay engaged when/if they are unable to come to the studio.   All member programs will be postponed until further notice.

     

    Further information will be provided on access to the at-home workouts, as well as updates to Transformation Challenge information.

     

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    The OTbeat Burn can be used for outside of studio workouts to track your heart rate and splat points using the Orangetheory App.

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    Studio re-opening dates are to be determined as we continue to closely monitor evolving circumstances. We appreciate your patience and understanding during this unprecedented time. 

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    Effective Tuesday, March 17, 2020,  the following temporary adjustments will be made to business practices and are expected to last a minimum of 2 to 4 weeks, with daily evaluation.

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    No. If you begin experiencing flu-like symptoms prior to your scheduled class, we want you to stay home and focus on feeling better. Please call your studio and let them know that you’re not feeling well, and your class will be cancelled with no late cancel fee.

     

    Please also contact your local healthcare provider if you are experiencing any symptoms of Coronavirus (COVID-19). 

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    We understand that you may want or need to stay home. For the time being, we’re allowing all members to freeze their membership at no cost. Please contact your home studio for more information. Contact information can be found on our studio directory. Should your home studio close, your membership dues will be suspended automatically.

     

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    In an abundance of caution, we are taking extra steps in our studios to limit the spread of germs.

     

    In addition to elevating our daily cleaning efforts, we are suspending high fives, providing hand sanitizer and extra wipes, asking team members and staff who are ill to stay home, and putting a temporary hold on workouts that involve multiple switches and/or physical contact with another member.

     

    Schedules will be adjusted to allow for 15 to 30 minutes between classes. This is to allow for studio cleaning and to create a gap between classes to avoid crowded lobbies and enable social distancing. Members are requested to arrive no more than ten minutes prior to their class. 

     

    All classes will be reduced to half capacity. The use of equipment reservation cards will be temporarily suspended. Staff will assign equipment on a first-come, first-served basis, alternating odd-numbered treadmills and even-numbered rowers/floor stations (or vice-versa) to limit or eliminate the sharing of equipment during class. 

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    Clean studios have always been a priority at Orangetheory. Due to the current situation, studios are redoubling their daily cleaning efforts. Additionally, members are provided wipes after every block and reminded to wipe down all equipment used.

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    Studio staff should be politely asking those appearing to be sick to leave the studio.  We recommend that members do not work out if they are feeling ill, coughing, sneezing, running a fever or have shortness of breath. 

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    Please consult your healthcare provider and consider skipping class if feeling ill, coughing, sneezing, running a fever or experiencing shortness of breath for your safety and the safety of those around you. Please contact your studio to be removed from upcoming booked classes. You will not be charged any cancellation fees.

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    Please contact your local healthcare provider if not feeling well including if you are experiencing symptoms of Coronavirus (COVID-19).

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    Fresh Meal Plan team will be preparing communications to share with OTF/FMP members by March 17, 2020. 

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    Additional information, can be found through the Centers for Disease Control and the World Health Organization.

    www.cdc.gov

    www.who.int

     

    Please visit (hub website – https://bit.ly/2xIzGVL (otf.com/coronavirus), studio website, social media, etc.) for continual updates.