Customer Service

Your feedback is critical and we read every message sent. With more than one million members around the world it may take some time for someone to get back to you. Thank you for your patience.

If you have questions about your fitness membership we encourage you to please contact your local studio or visit our Back to Base page that has more information on changes due to COVID-19 and the precautions we have put in place as studios reopen.

Thank you for your patience as it may take longer than usual to connect with us due to recent events surrounding COVID-19.

Frequently Asked Questions

Please see our Back to Base Page or contact your local studio for additional information.
To reach a specific Orangetheory Fitness studio, please visit the studio finder page for your local studio's contact details.
We understand that not all members will be able to immediately return to Orangetheory when their studios reopen. Please reach out directly to your local studio so they can review the necessary information regarding the policies & procedures of extending your freeze, upgrading, downgrading or canceling your membership.
Contact our media team for more information.
For the fastest results, please reach out directly to your independently owned and operated Orangetheory studio (a listing of all Orangetheory studios can be found here).
In today's challenging circumstances, our independently owned and operated franchise locations are doing their best to stay engaged with their members, including responding to phone calls and emails. Certain locations may have limited staff availability and access to systems while the studios remain closed. We thank you for your continued patience. The best contact information for your studio can be found here.
Call the studio or stop by the front desk to speak with the studio manager if you have questions about your account.
You can unfreeze your membership by directly contacting the open studio you are planning on attending or by submitting a request through the Orangetheory mobile app available in the Apple Store or on Google Play. To submit an unfreeze request through the mobile app, log in to the home screen, select the “?” icon in the upper right-hand corner, select “APP SUPPORT”, then click “START A CONVERSATION” and request a membership unfreeze.
That’s wonderful news and we know you are going to love it. Please connect with your local studio for pricing and availability.

Still Have Questions?

We don’t want your questions to remain unanswered. Contact us to explore other topics and get the information you’re looking for.

Contact Us

What do you want to talk to us about?

If you can’t log in to the app, tap the app support link at the bottom of the login page and send us your email. We’ll then reach out to you.

If you can log in but are experiencing another problem, tap the “?” icon in the upper right-hand corner to chat with App Support.

Looking through these FAQs is also a good place to start.

Interested in opening up your own studio? We love to hear that. Apply now.

Check out our media kit and learn all about our brand.

Interested in joining our team? We can’t wait to meet you. To apply, contact your local studio directly or check out our open positions.

Join us! We have different membership options for you to check out. Or, you can start by finding your local studio to book a free class.

*The “Free Class” offer is open only to first-time visitors and local residents aged 18 years and older, however, minors aged 14 and above may participate if special conditions are met. Valid at participating studios only. Conditions apply. See studios for details. Recommended retail price of a casual visit is $35, however, prices do vary, as each studio is individually owned and operated. Offer may be subject to satisfactory completion of pre-exercise screening and/or standard temporary/guest membership terms.