Customer Service

Your feedback is critical and we read every message sent. With over 900K members around the world it may take some time for someone to get back to you.

If you have questions about your fitness membership we encourage you to please contact your local studio or visit our FAQ or Mobile FAQ.

Thank you for your patience as it may longer than usual to connect with us due to increased member outreach.

Frequently Asked Questions

What is Orangetheory?

Orangetheory is a 1 hour, full body workout, focused on training endurance, strength and/or power. We use Heart Rate Based Interval Training, which burns more calories post workout than a traditional exercise. When wearing our Heart Rate monitors, your real time results are displayed on large screens throughout the studio. Intensity is based on your individual Heart Rate zones, making the workout effective for all fitness levels. To top it off, our fitness coaches to lead the workout to prevent you from over or under training.

I haven't worked out in a long time? Can I still do the workout?

Of course. Orangetheory is geared toward ALL levels of fitness and everyone is free and encouraged to go at their own pace. We recommend trying a free introductory workout, then discussing any thoughts or questions you may have regarding your fitness goals, with your coach.

How much does Orangetheory cost / what is the Orangetheory membership price?

Our rates and fees vary based on studio, but your first workout is FREE* at most of our studios. Conact your local studio to discuss pricing when you redeem your free workout.

What health and safety measures are you taking to reduce the risk of COVID-19 exposure?

It’s our top priority to keep our staff and members safe during the COVID-19 pandemic. As recommendations and data change rapidly, our Medical Advisory Board is working hard to ensure studios follow CDC guidance, in addition to state and local government guidance. We recommend contacting your local studio for more information.

How do I contact my local studio?

To reach a specific Orangetheory Fitness studio, please visit the studio finder page for your local studio's contact details.

How can I find out more about the Orangetheory Fitness story?

Contact our media team for more information.

What is Orangetheory Fitness’ corporate contact information?

For the fastest results, please reach out directly to your independently owned and operated Orangetheory studio (a listing of all Orangetheory studios can be found here).

Who do I speak with if I have questions regarding a charge on my account?

Call the studio or stop by the front desk to speak with the studio manager if you have questions about your account.

Still Have Questions?

We don't want your questions to remain unanswered. Contact us to explore other topics and get the information you're looking for.