Back to Base FAQ
Up-to-date information regarding studio closures and reopening will be posted on each studio’s page. A full directory of our studios can be found here.
We appreciate your patience during this time and recommend watching your studio’s social media pages for updates.
If you are a member of a studio that is closed, your membership dues were immediately and automatically suspended, thus you do not need to contact or visit the studio. As a result of the suspension, you won’t lose any sessions, you won’t lose any remaining days in your membership cycle and you won’t be billed.
Any pre-booked classes were canceled and credited back to your account.
Studios will be notifying members about their reopen date and ancillary dates concerning membership unfreeze dates in order to ensure that all members have the correct information concerning their membership reactivation status/date, and that such information aligns with each member’s intention to return to the studio.
Yes. Your recurring billing date will change based on how long your account was suspended. This modification ensures that you don’t lose any sessions or days from your most recent membership billing cycle. Please contact your local studio if you have questions regarding your new recurring billing date.
Update 6/24/2020. Members who are not ready to immediately return to the studio will have an option to re-freeze their membership. Once your studio is projected to reopen, email communications will be sent to the email associated with your account with instructions on how to do so.
Contact your local studio in the event you need to extend your freeze.
We understand that some of our members may need to cancel their membership. Please contact your home studio for more information.
No. Members who call the studio within 8 hours of the class start time to cancel due to illness or possible exposure to COVID-19 can do so without penalty.
Standard late cancel policies, including a late cancel fee or the forfeiture of a class, will apply to any members who do not call the studio and either speak to a staff member or leave a message in advance, or who do not show for class.
Please also contact your local healthcare provider if you are experiencing any symptoms of COVID-19.
Members should arrive no more than 5 minutes prior to class start in order to limit the number of people in the studio at any given time.
If arriving earlier, you may be asked to wait outside or in your vehicle until entrance into the studio is permitted.
- We’ll ask that you arrive no more than 5 minutes before class and avoid congregating in the lobby.
- Before you walk into the lobby, we’ll ask that you use one of our hand sanitizer dispensers, take your temperature using a temporal thermometer and complete a verbal symptom checklist to identify symptoms outlined by the CDC.
- You may be required to wear a mask. Please see below for additional information on that topic.
- We’ll ask that you only bring the bare essentials into the studio (i.e., your phone, keys, water bottle and towel) and leave anything else at home.
- We’ll discontinue the use of equipment reservation cards. Instead, our staff will provide you with your station number.
Lockers must be reserved at check-in with a Sales Associate at time of entry. Members will be advised to thoroughly wipe down the full locker/cubby before use, and again after use.
Members may take their phone and keys into the studio with them. Cell phone usage is never permitted in the studio.
Studios will be temporarily eliminating the use of showers, towel service and other amenities where applicable.
Classes will be held at limited capacity to allow for social distancing, and may be 45 minutes long to allow extra time for cleaning and disinfecting in between classes.
The following template design changes have been made to prioritize members' safety:
- Tornados are temporarily discontinued.
- Partner exercises, partner blocks and partner workouts have been temporarily discontinued.
- The frequency of switches has been reduced to minimize cross-contamination of equipment.
- Flexibility exercises that require members to sit or lie on the floor have been temporarily removed from templates.
As always, members should navigate classes at their own pace, backing off or pushing a little harder whenever they deem it necessary to do so.
Class schedules will be gradually released to help manage demand with limited capacity upon reopening.
Class schedules may differ slightly based on the changes implemented at the studio. Please make sure to continuously check your class schedule for the most up-to-date information.
Clean studios have always been a priority at Orangetheory. Due to the current situation, studios are redoubling their daily cleaning efforts. Additionally, members are provided wipes after every block and are reminded to wipe down all equipment used.
The health and safety of our members, staff and community is our top priority.
In accordance with guidelines and recommendations from the CDC, EPA and national and local government mandates, we have implemented new policies and procedures for our in-studio experience. In addition to our cleaning protocols (e.g., our staff will be wearing PPE and disinfecting the studio with EPA-approved agents between classes), Orangetheory strongly urges that members in the United States wear masks while in studio. If your state or local government/public health agency requires use of facial masks, you are legally obligated to wear one.
All Orangetheory studios will be operating in compliance with applicable federal, state and local mandates, including, but not limited, to, those regarding the use of facial masks.
In accordance with CDC’s current recommendations, Orangetheory strongly urges that members in the United States wear masks while in studio.
If your state or local government/public health agency requires use of facial masks, you are legally obligated to wear one. Studios will not be selling or providing masks to members.
Our coaches will provide options for “All Outs” as you adjust to wearing a mask during class.
For more information regarding Face Coverings, please click here (https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover-faq.html)
Studio staff should be politely asking those who appear to be sick to leave the studio. We recommend that members do not work out if they are feeling ill, coughing, sneezing, running a fever or have shortness of breath.
Please consult your healthcare provider and consider skipping class if feeling ill, coughing, sneezing, running a fever or experiencing shortness of breath, both for your safety and the safety of those around you. Please contact your studio to be removed from upcoming booked classes. You will not be charged any cancellation fees.
Please contact your local healthcare provider if not feeling well including if you are experiencing symptoms of Coronavirus (COVID-19).
Additional information can be found through the Centers for Disease Control and the World Health Organization.
Please visit (hub website – https://bit.ly/2xIzGVL , studio website, social media, etc.) for continual updates.
Just because we can't meet in the studio doesn't mean we aren't committed to helping you achieve More Life. We have developed at-home workouts for members to stay engaged! Every day we'll share an online workout showcasing some of your favorite coaches from around the world. These videos can be found here or in the Orangetheory Mobile App.
The OTbeat Burn can be used for out-of-studio workouts to track your heart rate and Splat Points using the Orangetheory App.