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Customer Service

Your feedback is critical and we read every message sent. With over 500K members around the world it may take some time for someone to get back to you. 

If you have questions about your fitness membership we encourage you to please contact your local studio or visit our FAQ, Mobile FAQ or Orangetheory Live FAQ.

Thank you for your patience as it may longer than usual to connect with us due to increased member outreach. 

Frequently Asked Questions

  • Orangetheory is a 1 hour, full body workout, focused on training endurance, strength and/or power. We use Heart Rate Based Interval Training, which burns more calories post workout than a traditional exercise. When wearing our Heart Rate monitors, your real time results are displayed on large screens throughout the studio. Intensity is based on your individual Heart Rate zones, making the workout effective for all fitness levels. To top it off, our fitness coaches to lead the workout to prevent you from over or under training.

  • Orangetheory Live is an interactive experience, bringing the workouts you love online. It connects the science, coaching, technology and motivation you experience inside an Orangetheory studio, and you can join class from any laptop or desktop, anywhere. Rest assured, this is not your standard video workout or digital fitness product. It’s an energy-packed, interactive fitness experience led by a certified Orangetheory coach guiding you through a true class experience in real time.

  • Of course. Orangetheory is geared toward ALL levels of fitness and everyone is free and encouraged to go at their own pace. We recommend trying a free introductory workout, then discussing any thoughts or questions you may have regarding your fitness goals, with your coach.

  • Our rates and fees vary based on studio, but your first workout is FREE. Contact your local studio to discuss pricing when you redeem your free workout.

  • It’s our top priority to keep our staff and members safe during the COVID-19 pandemic. As recommendations and data change rapidly, our Medical Advisory Board is working hard to ensure studios follow CDC guidance, in addition to state and local government guidance. We recommend contacting your local studio for more information.

  • To reach a specific Orangetheory Fitness studio, please visit the studio finder page for your local studio's contact details.

  • We understand that not all members will be able to immediately return to Orangetheory when their studios reopen. Please reach out directly to your local studio so they can review the necessary information regarding the policies & procedures of extending your freeze, upgrading, downgrading or canceling your membership.

  • Contact our media team for more information.

  • For the fastest results, please reach out directly to your independently owned and operated Orangetheory studio (a listing of all Orangetheory studios can be found here).

  • In today's challenging circumstances, our independently owned and operated franchise locations are doing their best to stay engaged with their members, including responding to phone calls and emails. Certain locations may have limited staff availability and access to systems while the studios remain closed. We thank you for your continued patience. The best contact information for your studio can be found here.

  • Call the studio or stop by the front desk to speak with the studio manager if you have questions about your account.

Still Have Questions?

We don’t want your questions to remain unanswered. Contact us to explore other topics and get the information you’re looking for.