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Customer Service

Your feedback is critical and we read every message sent. With more than one million members around the world it may take some time for someone to get back to you. Thank you for your patience. 

If you have questions about your membership we encourage you to please contact your local studio or visit our Back to Base page that has more information on changes due to COVID-19 and the precautions we have put in place as studios reopen. 

Thank you for your patience as it may take longer than usual to connect with us due to recent events surrounding COVID-19.

Frequently Asked Questions

  • Please see our Back to Base Page or contact your local studio for additional information.

  • To reach a specific Orangetheory Fitness studio, please visit the studio finder page for your local studio's contact details.

  • We understand that not all members will be able to immediately return to Orangetheory when their studios reopen. Please reach out directly to your local studio so they can review the necessary information regarding the policies & procedures of extending your freeze, upgrading, downgrading or canceling your membership.

  • Contact our media team for more information.

  • For the fastest results, please reach out directly to your independently owned and operated Orangetheory studio (a listing of all Orangetheory studios can be found here).

  • In today's challenging circumstances, our independently owned and operated franchise locations are doing their best to stay engaged with their members, including responding to phone calls and emails. Certain locations may have limited staff availability and access to systems while the studios remain closed. We thank you for your continued patience. The best contact information for your studio can be found here.

  • Call the studio or stop by the front desk to speak with the studio manager if you have questions about your account.

  • You can unfreeze your membership by directly contacting the open studio you are planning on attending or by submitting a request through the Orangetheory mobile app available in the Apple Store or on Google Play. To submit an unfreeze request through the mobile app, log in to the home screen, select the “?” icon in the upper right-hand corner, select “APP SUPPORT”, then click “START A CONVERSATION” and request a membership unfreeze.

  • That’s wonderful news and we know you are going to love it. Please connect with your local studio for pricing and availability.

Still Have Questions?

We don’t want your questions to remain unanswered. Contact us to explore other topics and get the information you’re looking for.